Privacy Policy

Update: June 22, 206

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Island Air Control ("Island Air Control," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request service from us, how we use it, and the choices you have. By using our website, you agree to the practices described below.

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1. Who We Are

Island Air Control is a locally owned heating, ventilation, and air conditioning (HVAC) company serving the Florida Keys from Ocean Reef to Marathon. We are licensed in the State of Florida (License #CAC1816937) and based in Islamorada, Florida.

If you have any questions about this policy, you can reach us using the contact information in Section 12.

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2. Information We Collect

We collect two kinds of information: information you give us directly, and information that is collected automatically when you use our website.

Information you provide to us. When you book an appointment, request service, ask for a quote, or contact us through a form on our website, you may give us:

• Your name
• Your phone number
• Your email address
• Your service or property address
• Details about your HVAC system or the service you need
• Any other information you choose to include in a message to us

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We collect this information through our scheduling and customer service platform, House Call Pro, which powers the booking and contact forms on our site (see Section 5).

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Information collected automatically. When you visit our website, certain information is collected automatically through cookies and similar technologies, including:

• Your approximate location (city/region level)
• The type of device, browser, and operating system you use
• The pages you view and the time you spend on them
• How you arrived at our site (for example, a search engine or a link)
• General activity on the site

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This information is collected through Google Analytics and helps us understand how visitors use our website so we can improve it (see Section 5).

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3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests, quotes, and questions
• Schedule, perform, and follow up on HVAC service and installation
• Communicate with you about appointments, service, and your account
• Request feedback or reviews after a completed job
• Maintain records of work performed
• Understand how our website is used and improve its content and performance
• Comply with our legal and regulatory obligations

We do not sell your personal information.

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4. Cookies and Tracking Technologies

Our website uses cookies, which are small text files stored on your device. Cookies help the site function properly and allow us to understand how visitors interact with our content through Google Analytics.

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You can control or disable cookies through your browser settings. Most browsers let you refuse cookies or alert you when one is being placed. If you disable cookies, some parts of our website may not work as intended.

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You can also opt out of Google Analytics specifically by installing the Google Analytics Opt-Out Browser Add-On, available at https://tools.google.com/dlpage/gaoptout.

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5. Third-Party Services

We use a small number of trusted third-party services to operate our website and our business. Each of these providers handles your information according to its own privacy policy.

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House Call Pro. Our online booking, scheduling, and contact forms are powered by House Call Pro. When you submit a request through our site, the information you provide is processed and stored by House Call Pro so we can schedule and manage your service. You can review their privacy practices at https://www.housecallpro.com/privacy/.

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Google Analytics. We use Google Analytics to collect anonymous, aggregated data about website traffic and visitor behavior. Google may use this data in accordance with its own policies. You can learn more at https://policies.google.com/privacy.

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Google Search Console. We use Google Search Console to monitor how our website performs in Google Search. This tool reports aggregated, anonymized search data to us as the website owner and does not collect personally identifiable information from individual visitors.

We share your personal information with these providers only as needed to operate our website and serve you. We do not sell or rent your information to anyone for marketing purposes.

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6. Data Retention

We keep your personal information only as long as necessary to provide our services, maintain accurate business and service records, comply with legal obligations, and resolve any disputes. When information is no longer needed, we take reasonable steps to delete or secure it.

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7. Your Choices and Rights

You have choices about your information:

• You can decline to provide personal information, though this may limit our ability to schedule or perform service for you.
• You can opt out of cookies and analytics tracking as described in Section 4.
• You can ask us to access, correct, or delete the personal information we hold about you. Depending on where you live, you may have additional rights under applicable privacy laws.
• You can ask us to stop sending you non-essential communications at any time.

To make any of these requests, contact us using the information in Section 12. We will respond within a reasonable timeframe and in accordance with applicable law.

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8. Data Security

We take reasonable measures to protect the information we collect from loss, misuse, and unauthorized access. However, no method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security.

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9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

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10. Links to Other Websites

Our website may contain links to other websites that we do not operate or control. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies before providing any information.

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or the law. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

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12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Island Air Control
87469 Old Hwy, Islamorada, FL 33036
Phone: (305) 852-4042
Email: office@islandaircontrol.com

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